Support
Help with After bounce
Questions about the app, or something not working? Email support@afterbounce.com. Include your club's name and, if you can, a screenshot. We usually reply within two working days.
Common questions
- How do I get an account?
- Accounts are created by your club. Ask a club admin to invite you, then open the email and follow the link to set your password. Install the app and sign in with the same email.
- My invitation link has expired.
- Invitation links work once and expire after a set time. Ask your club admin to send it again from your member details in the app.
- I forgot my password.
- On the sign-in screen, choose Forgot password? and enter your email. The link in the email opens a page where you set a new password, then you can sign in to the app.
- A lesson, balance or payment looks wrong.
- Lessons, packages and payments are recorded by your club. Contact your club admin; they can correct it in the app.
- I'm not getting reminders.
- Check that notifications are allowed for After bounce in the iPhone Settings app, and that the reminder is turned on under More → Notifications in the app.
- How do I delete my account?
- In the app, open More → Account and choose Delete account. Read the privacy policy for what is removed and what your club keeps.
- I want to use After bounce for my club.
- Email us and tell us about your club. We set up new clubs and invite the first admin.